The Houston Lawyer Referral Service Quick Reference Page
Public Service:
The HLRS is a non-profit public service sponsored by 9 local bar associations. If a referral to an attorney is not appropriate, the caller can be referred to a social agency for help.
Clients Looking for Free Attorneys:
The HLRS staff explain to potential clients that the attorneys on the service are not free and charge customary legal fees generally between $200-$400 an hour, unless the case is contingency based.
1/2 Hour Consultation Fee:
The rules of the HLRS state that the referred attorney may collect a maximum consultation fee of $20 for 1/2 hour, but is not obligated to do so.
Frequency of Referrals:
HLRS callers can receive up to three referrals on one issue. The HLRS does not give out lists of attorneys. Attorneys get referrals based on geographical location of their office and practice areas.
Refer Back to the HLRS:
If you cannot help a client please tell them to contact the HLRS for another referral. It not only helps the person in need of assistance, but helps other panel members and protects you from negligent referrals.
Reporting:
Reporting is done through our online reporting system. If you are having trouble logging into our online system or need help navigating, please call us so we can troubleshoot with you as soon as possible.
Client Surveys:
Every client is emailed or texted a link to complete a client satisfaction survey. This is done to ensure that HLRS and its attorney members are providing quality customer service to the public.
Reports:
Attorneys are sent a reminder email to report on recent referrals on the first Monday of the month. Every third Monday of every third month attorneys are sent an email reminder to report on any open cases/outstanding referrals. Failing to report after two – 2 week periods will place the attorney inactive/off rotation.
Practice Area Changes:
If you wish to change practice areas, please email info@hlrs.org.
Address and/or Firm Change:
If your office moves or you switch firms, please immediately inform the HLRS at info@hlrs.org.
Vacation, Sick or Busy:
If you are going on vacation, have an extended illness or are extremely busy the HLRS can hold your referrals for any amount of time necessary by logging in and selecting profile, or just email us info@hlrs.org.
ABA Logo:
The HLRS is permitted to use the ABA logo and slogan in advertising for complying with the Model Supreme Court Rules for Lawyer Referral and Information Services.